Privacy Policy
Last updated 29 June 2026
This policy explains how TJM Detailing ("we", "us", "our") collects, uses, stores and protects the personal information you provide when you use our website, request a quote or booking, or otherwise contact us. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
When you submit a form on this website, or call, email or message us, we may collect:
- Your name and contact name
- Your phone number and email address
- Your address or suburb and details of the service you are asking about
- Any details, photos or messages you choose to send us
- Basic technical and analytics data (such as IP address, browser type and pages visited) collected automatically when you browse the site
How we use your information
- To respond to your enquiry and provide a quote or booking
- To carry out and manage the service you engage us for
- To contact you, including by phone, SMS or email
- To improve our website and understand how visitors use it
- To meet our legal, tax and insurance obligations
We only use your information for the purpose you gave it to us, for a directly related purpose you would reasonably expect, or where you have consented.
How we collect it
We collect most information directly from you, through the form on this website (handled by our form provider, Formspree), or when you call, text or email us. Bookings made through our website use Square, our appointment booking provider. Some technical data is collected automatically through standard web analytics.
Who we share it with
We do not sell your personal information. We share it only where it is needed to run our business or meet our obligations, including with:
- Formspree, which processes and delivers our website form submissions
- Square, which processes our online bookings and payments
- Our website host and analytics providers
- Suppliers or contractors where this is necessary to provide your service
- Government bodies or professional advisers where required by law
Storing and protecting your information
We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only as long as we need it for the purposes above or as the law requires. No method of transmission over the internet is completely secure, but we use reputable providers and encrypted connections wherever possible.
Cookies and analytics
Our website may use cookies and similar tools to help it work properly and to measure how it is used. You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.
Accessing or correcting your information
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, or if you have a privacy concern or complaint, contact us using the details below and we will respond within a reasonable time.
Contact us
TJM Detailing
Melbourne's West, VIC
Phone: 0447 418 866
Email: hello@tjmdetailing.com.au
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.